Refund Policy
Last updated: 2026-09-16
1. Refund Window
Subscribers may request a full refund within 7 days of purchase, provided they have consumed no more than 10% of the included features (AI chats, image analysis, voice time).
2. Non-Refundable Cases
- More than 7 days have passed since purchase.
- Feature usage exceeds 10% of the plan's quota.
- Breach of Terms (account sharing, resale, automated scraping).
- Institutional / school subscriptions covered by separate contracts.
3. How to Request a Refund
Email billing@6thultra.com with:
- The email registered on your account.
- The invoice number (in your subscription-confirmation email).
- Reason for the refund request.
4. Processing Time
We review each request within 2 business days. Approved refunds are returned to the original payment method within 5-10 business days, depending on the issuing bank.
5. Automatic Refunds
We will refund automatically, without a request, in the following cases:
- Full service outage exceeding 24 continuous hours.
- A technical defect blocking access to a paid feature for over 48 hours.
- Duplicate charge on the same card for the same subscription.
6. Escalation
If your request is declined and you disagree, you may escalate to support@6thultra.com for a manager review within 5 days.
7. Supplies Store Orders
Store orders are paid in cash on delivery, so there is no prepaid amount to refund. The delivery fee depends on the governorate and is shown before you confirm the order. You can cancel an order from My Orders before it is confirmed; after confirmation, contact us. Please check the parcel when the courier delivers it. If an item arrives damaged or is not what you ordered, contact us at support@6thultra.com or through the contact button on My Orders, and we will replace it.